Transitional Housing Case Manager

Department: Transitional Housing                           Position Title: Transitional Housing Case Manager

Supervisor: Program Officer                                    Status:   Full-time, Non-Exempt

                                                                                    Salary Range: $17-18/hour

Approved by:     Executive Director                         Date Approved: 8/21/2021

Position Summary:

Under the close supervision and direction of the Program Officer and in collaboration with the Transitional Housing team, the Transitional Housing Case Manager provides oversight and support to the Transitional Housing program offered through One SAFE Place (OSP).  This includes reviewing candidates for the program, assisting clients with applications, and providing referrals to housing resources within the community when clients qualify for such subsidies. Responsibilities include advocating for victim’s rights, program implementation, and working with community partners in providing the services offered under our program’s umbrella. Other services provided include peer counseling, advocacy, rapid rehousing services, one-time renal/move-in assistance, and household establishment.



  • Provide client assessment and crisis intervention to walk-in/scheduled clients who have indicated a need for housing services.
  • Review Transitional Housing Applications per assistance requested by victims of domestic violence, sexual assault, and sex trafficking.
  • Provide on-going case management including responding to reasonable needs to clients under the program’s budgetary restrictions.
  • Knowledge of the program’s objectives and maintain compliance with the grant requirements.
  • Perform data entry requirements within One SAFE Place’s database – ServicePoint (HMIS)
  • Attend weekly Transitional Housing and Residence Case Staffing with project staff as assigned.
  • Assist in follow up reporting for OSP funded projects by the direction and requests from Program Officer.
  • Assist in in providing advocacy to clients in need within housing project.
  • Prepare check requests for payment assistance – rent, move-in costs, utilities, etc. when needed.
  • Assist with coordination of household establishment assistance with project staff and volunteers.
  • Train new transitional housing advocates on their essential job duties and guidance on a day-to-day basis.


  • Provide follow-up services to clients participating in the program.
  • Attend and participate in staff meetings an in-service training, as required.
  • Ability to balance and provide self-care while meeting the demands of this position.
  • Provide additional advocacy services to the agency’s clients on an as needed basis.
  • Maintain Crisis Intervention Counselor Certification by participating in on-going continuing education (post-hiring requirement).
  • Participate in the after-hours crisis hotline scheduling a minimum of two shifts each month (post-training).


ADA Job Characteristics
Work environment is primarily in an office setting. Local travel (driving) may be required to attend off-site meetings, as needed. Lift and carry 25 lbs., extend both arms above the head and/or reach below the waist, stoop, squat, crawl, bend the back or open lower-level filing drawers, or to retrieve stored items, climb a ladder or stairs, or use an elevator. Sit frequently and/or stand when filing, using copier, etc. Use fine manipulation (hands and wrist) to operate a keyboard, take notes; utilize desk calculator, file and copy documents. Corrected vision to normal range. Speak in normal vocal tone and range and communicate clearly and concisely to others. Apply normal reasoning and detail as required in the accomplishment of job duties.



  • Relevant work experience with a social services agency serving individuals who have experienced trauma or working within a housing program.
  • Excellent oral and written communication skills, including the ability to speak effectively in public and facilitate group discussions as needed.
  • Ability to represent One SAFE Place professionally on agency business.
  • Ability to pass a background investigation, including willingness to be fingerprinted and undergo pre-employment drug testing.
  • Possession of a valid CA Driver’s License, reliable transportation, and providing proof of vehicle insurance.
  • Satisfactory completion of One SAFE Place’s 66-hour Domestic Violence and Sexual Assault Crisis Intervention Counselor training (post-hiring requirement).

Core Competencies:

  • Mission: Accepts and demonstrates One SAFE Place’s mission and vision is to provide intervention and safety to a community affected by domestic and sexual abuse. Our vision is a community free of domestic and sexual abuse. We will do this by committing to serve the community with Integrity, Excellence, Compassion, Teamwork, and Respect.
  • Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Build rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively and takes initiative to assist in developing others.
  • Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better working environment. Establishes goals, clarifies tasks, plans work, and actively participates in meetings. Follows budgeting policies and procedures and reports all financial irregularities immediately. Strives to meet or exceed personal and agency goals.
  • Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change and seeks opportunities in the change process. Accurately assesses personal feelings, strengths, and limitations, and how they impact relationships. Has functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.


One SAFE Place is an At-Will Employer

One SAFE Place is an Equal Opportunity Employer




Signature:                                                                                                                     Date: