Department: Client Services Position Title: Client Advocate/Sexual Assault Specialist
Status: Full Time
Supervisor: Associate Director Salary Range: $13.00-18.00
Approved by: AJ Date Approved: 9/10/18
Position Summary: Position is full-time, non exempt. Salary as determined and benefits as described in the One SAFE Place (OSP) Employee Manual personnel policies. The SA/DV Client Advocate Specialist is responsible for providing Crisis Intervention and Advocacy services to victims of Sexual Assault and Domestic Violence by phone and in the office. This position has a special emphasis in assisting Sexual Assault Clients.
- Reinforce, affirm, and model positive parenting techniques for mothers and their children; this includes direct contact and supervision of children.
- Ensure that residents of all ages are provided with a safe, therapeutic environment for healing, recovery, and growth by adhering to department philosophy and procedures at all times.
- Help victims identify and access appropriate services for themselves and their children if applicable.
- Follow-ups with clients include client callbacks, appointments and drop-ins.
- Referrals to appropriate agencies, including onsite and offsite partners and collaborative agencies.
- Answer crisis phones, providing crisis intervention and referrals and serve as backup for front desk.
- Interview, assess and counsel Clients for services as needed.
- Provide short-term sexual assault and/or domestic violence crisis intervention and Client counseling.
- Assist Clients with obtaining protective/custody orders through the court.
- Attend Family Court and/or Criminal Court, record Court decisions, and post decisions to Client files.
- Respond to requests for on-site sexual assault and/or domestic violence advocacy and accompaniment when requested.
- Follow up with Sexual Assault Victims within 72 hours.
- Identify sexual assault clients who are in need of therapy or more intensive treatment (IE: BM/NF)
- Attend SART meetings and other community meetings as directed by Supervisor.
- Complete and turn in required forms and documentation of services provided.
- Maintain a cooperative working relationship with community members, agency Staff, hospital Staff and Law Enforcement personnel. Track response information for LE reimbursement
- Administer ACE assessments
- Attend required trainings and monthly in-service meetings.
- Maintain the confidentiality of client information.
- Maintain confidentiality of business discussed at OSP.
- Represent the Agency appropriately in both dress and manner.
- Keep accurate records of hours and submit time sheet at the end of each pay period.
- Capacity to balance and provide self-care while meeting the demands of the agency.
- Other related duties as assigned.
- Excellent computer skills. Working knowledge of computers and Microsoft word, excel, and donor programs.
- Grant research and writing skills helpful.
- Ability to work with minimum supervision and as a team member.
- Ability to maintain good rapport with staff, board members, volunteers and donors.
- Knowledge and support of issues as described in OSP’s Mission Statement.
- Maintain a working knowledge of community resources.
- Awareness of the various aspects of physical, sexual and emotional violence.
- Valid California driver’s license and certificate of insurance.
- Access to reliable transportation.
- Satisfactory completion of a 66-hour domestic violence and sexual assault crisis intervention training (post-hiring requirement).
- Free from any personal involvement with domestic violence and/or sexual assault for one year.
- Ability to pass a background investigation (fingerprinting) and pre-employment drug testing.
- Ability to sit and stand for prolonged periods of time, reach, twist, use hands/fingers to handle or feel office machinery, lift, carry, push, or pull materials and objects up to 30 lbs. as necessary to perform job functions. (This includes children)
- Attend ACES training.
Mission: Accepts and demonstrates One SAFE Place’s mission and vision is to provide intervention and safety to a community affected by domestic and sexual abuse. Our vision is a community free of domestic and sexual abuse. We will do this by committing to serve the community with Integrity, Excellence, Compassion, Teamwork, and Respect.
Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Build rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively and takes initiative to assist in developing others.
Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better working environment. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed personal and agency goals.
Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
One Safe Place is an At-Will Employer
One Safe Place is an Equal Opportunity Employer